Delivery Service
When we receive your order, we will process your order immediately. Once we have confirmed your payment, you will receive an email notifying you that your order has been shipped and the tracking number for that order.
We use the service of a third-party shipping company, and we will only provide your name, contact number and address to the shipping company for delivery purposes. If you want to know more about how we handle your personal data, please see the Privacy Policy.
Please note that some items can only be delivered to certain regions/countries. Please read the regions where the item can be delivered before purchasing.
Delivery time (It will be counted from the time we send out the notification email):
| Region/Country | delivery time |
| Hong Kong and Macao | 2 - 4 days |
| Taiwan, China | 3 - 7 days |
| other Asian countries | 5 - 14 days |
| Other countries | 7 - 14 days |
The above delivery time is for reference only. The actual delivery time may vary depending on the situation. All information provided by the third-party company shall prevail.
Fortune Fountains is not responsible for any delay or loss of shipments caused by third-party shipping companies.
For more information about shipping, please refer to FAQ or contact us.
If your order is delivered to the above regions/countries, but the consumption amount is less than the amount stated above, or your order is not delivered to the above regions/countries, you will need to pay for shipping. Shipping costs are as follows:
| Area/Nation | Freight (HK$) |
| Hong Kong | Free* (On orders over HK$400) |
| Macau | HK$60 |
| Taiwan | HK$90 |
| China (Guangdong, Guangxi, Hainan) | HK$80 |
| China (Other Regions) (Except Tibet) | HK$100 |
| Asia (Thailand) | HK$100 |
| Asia (Singapore、Malaysia) | HK$150 |
| Asia (Korea、Vietnam) | HK$220 |
| Asia (Brunei, Philippines) | HK$260 |
| Asia (Japan) | HK$350 |
| Asia (Cambodia, Indonesia, Myanmar) | HK$300 |
*If your region or country is not listed above, please contact our Customer Service Officer.
Please note that we will be using Hongkong Post/SF Express. Shipping charges may change due to price adjustments by express. The company reserves the right to update shipping costs.
We will ship with SF EXPRESS
1. For orders with a total value of more than HK$400, shipping is free in Hong Kong. If there is a surcharge for residential addresses or remote areas, please pay to SF Express. (SF Express reserves the right to modify the coverage of remote areas at any time without prior notice. For details, please contact SF Express.)
2. Shipping charges will be charged for orders with a total value of less than HK$400. If there are additional charges for residential addresses or remote areas, please pay to SF Express. (SF Express reserves the right to modify the coverage of remote areas at any time without prior notice. For details, please contact SF Express.)
Note that all mailing risks (including delay, damage, loss or accidental theft of the goods caused by mailing) must be borne by the buyer, and the company is not responsible for it; please check the goods immediately after receiving the goods. The style of the goods is wrong and should be rejected, and will be returned to the company by the courier company.
Failed to deliver order
Reasons for undeliverable may include incorrect address, absent recipient, or unclaimed item. When an undeliverable order package is received, we will notify the customer by email/phone and arrange for re-delivery. For re-shipped packages, all shipping charges are to be paid by the guest.
If the order contains pre-ordered products and in-stock items, we will wait until all the products are available and all items will be shipped together. If the customer requests to send the goods first, we will charge another HK$50 shipping fee.
Please note that the above does not include import tax, all import tax shall be borne by the customer, the company will not be responsible for delayed receipt or return of goods due to delayed payment or non-payment of import tax.
If you need an expedited pickup, you can go to the pick-up point in Sham Shui Po. Please remark when placing an order and checkout and Whatsapp to 97212879 for address details.