Privacy Policy
Fortune Fountains (Asia) Limited (refer as FF) dedicated to keep your privacy safe and secure. We only use your name and other information, which relates to you in the manner set in this Private Policy. We will only collect information where it is necessary for us and we will only collect information if it is relevant to our dealing and service to you.
If you have any questions, suggestion or comments on our privacy policy, we are always happy to hear from you. If you have any comments or suggestion, please contact us on: info@fortunefountains.com
Everything we do relating to your information is covered by the following data principles:
- Your information belongs to you, not us – you should be able to control it, and you should know and feel comfortable to how we deal with your information.
- We will only collect, keep, use your information internally, and share only necessary information for genuine business purpose (e.g. deliver your order). We might also share your information where we are legally required to do so.
- We will not sell, share or trade customers personal information with third parties.
- We will try our best to keep your information protected and secured.
Collect your Personal Information
When you are registering with us, we will collect the below information:
- Name
- Gender
- Email Address
- Date of birth (Month/ Date/ Year)
- Delivery Address
- Telephone Number
We use your information in different ways under different situations. The tables below list out in detail
Your name and contact details
|
How we use your name & contact details |
Reason |
|
Deliver your purchases to you |
We need your name and contact detail to deliver our products to you |
|
Send you service messages via e-mail, such as order updates |
Get you update on the order status. |
|
Sending you information by email or post, about our new products and services |
To let you know our latest products and news. We only do this if you agree to. |
|
Fraud prevention and detection |
To prevent and detect fraud against either you or FF. |
|
Showing you our adverts as your browse the web |
So you can see our latest products and offers. |
|
Finding out what you, and other customers like |
To make sure we show you what you want, and keep our competitiveness |
Your date of birth information
|
How we use your date of birth |
Why? |
|
Fraud prevention and detection |
To prevent and detect fraud against either you or FF. |
|
Sending you offers by email |
Let’s us prepare some surprises to you on your birthday. |
Your gender information
|
How we use your gender information |
Why? |
|
Finding out what you will like |
To get you the suitable products and news. We only send you information if you agree to. |
Your contact history with us
When you contacted us via instant chat, social media, email etc.
|
How we use your contact history |
Why? |
|
Provide customer service and support |
We have to collect this to get to you and understand your needs. |
|
Train our staff |
To provide you the best customer service. |
Purchase history and saved product
What you’ve bought and what you’ve stored in your shopping cart.
|
How we use your purchase history and saved items |
Why? |
|
Sell you things |
We need this to process your order. |
|
Provide customer service and support, and even returns |
We need to process your order and provide assistance to you. |
|
Finding out what you, and other customers, like |
To ensure we are giving you what you want, and to stay ahead of the competition |
Information about your phone or laptop, and how you use our website
Information you give us when you browse our site, including your IP address and device type and as well as how you use our website.
|
How we use information about your phone or laptop, and how you use our website |
Why? |
|
Improve our website and set default options for you (such as language and currency) |
To give you the best possible shopping experience |
|
Protect our website |
To prevent and detect fraud against either you or FF. |
Your responses to surveys, competitions and promotions
|
How we use your responses to surveys, competitions and promotions |
Why? |
|
Run the survey, competition or promotion |
We’ve got to do this to perform our contract with you — if we can’t use your entry, you can’t possibly win! |
We may not be able to process your order if we do not have your personal information.
We may anonymize personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, and developing new products and services.
Security of Your Personal Information
DM will try our best to protect all information collected is safe and securely stored. We will strive our best to protect all information by processing the below
- Restricting access to personal information
- Maintaining our website/ software to prevent unauthorized computer access
- All personal information will be destroyed when no longer needed for our record retention purpose
Disclosure of Personal Information
We will not share your information with other companies / organizations other than those relate to delivery of the products you have purchased from FF official site such as your name, telephone and address to a third party to make delivery of your purchased products. (e.g. courier). In exceptional circumstances, for example required by the law, FF may be necessary to disclose personal information.
When you register as a user on FF official site, we may use your personal information to share the latest promotion offer and news to you from time to time. If you do not want to receive our latest news and offer, you can always log into your account and disable the subscription.
Just follow the below simple steps
- Log into your account
- Go to Newsletter
- Select “No”
Please note it may take few days to update the status, we will process this request as soon as possible.
We also engage in online advertising, to keep you update and aware of our latest products and news.
You may be able to see FF ads when you are on other websites and apps. We do this by using variety digital marketing network, and we use different advertising technologies such as pixels, ad tags, cookies, as well as some service offered by other sites, such as Facebook and Google Analytics.
The banner and ads you see may base on the information we have about you, or your previous use of FF (your search history or the content you have read) or the FF ad you have clicked.
We will only keep your information for as long as we are either required to by law or as is relevant for the purpose for which it was collected.
If you no longer wish to use our website, you can contact our customer service team and request delete of all your information.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
Your actual order details will be stored with us. You may access your information at any time by logging into your account. You may also view the detail of your purchased items, the delivery status, your address details and promotion material you have agreed to receive. You are responsible to keep your personal information safe and not disclose to a third party. DM do not take any liability for misuse of password unless it is our fault.
You have the rights on your personal information:
- The right to be informed about how your personal information is being used.
- The right to access the personal information we hold about you.
- The right to request the correction of inaccurate personal information we hold about you.
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
- The right to stop direct marketing messages, which you can do through My Account.
Please contact us if you have any questions, or would like to have a complaint.
We use cookies when you visit our site. There are four main types of cookies
(1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to cart”.
(2) Site analytics cookies – these cookies allow us to measure and analyze how our customers use the site, to improve both its functionality and your shopping experience.
(3) Customer preference cookies – when you are browsing or shopping on FF, these cookies will remember your preferences (like your language or currency), so we can make your shopping experience as smooth as possible.
(4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to do so. Please note that by deleting or disabling future cookies, your user experience may be affected.
FF reserves the rights to change this Private Policy from time to time.
If there is any significant changes, we will state clear on our website or even announce via email, so you know the changes before you continue using FF.
Any complaints regarding to this Private Policy, you may contact our customer service team: info@fortunefountains.com